Terms of Use
Effective Date:
July 2026
Welcome to Lucille:
Lucille is a caregiving support platform designed to help families, professional caregivers, and care teams organize, coordinate, and improve care for older adults and individuals with chronic medical conditions.
By accessing or using Lucille, you agree to these Terms of Use.
Our Mission:
Lucille exists to empower caregivers with tools, education, and organization that improve quality of life while preserving dignity, independence, and meaningful human connection.Lucille is designed to support—not replace—the judgment of caregivers and healthcare professionals.
Eligibility:
You must be at least 18 years old to use Lucille. If you are using Lucille on behalf of another individual, you represent that you have the appropriate legal authority or permission to do so.
Medical Disclaimer:
Lucille is not a medical provider. Lucille does not diagnose disease, prescribe medication, or replace licensed healthcare professionals.
Any recommendations generated by Lucille are educational and organizational tools intended to support caregiving decisions. . Always consult qualified healthcare professionals regarding diagnosis, treatment, medications, or medical emergencies. If you believe someone is experiencing a medical emergency, call emergency services immediately.
AI Recommendations:
Lucille may generate personalized recommendations using artificial intelligence.
These recommendations are based on available information may be incomplete should always be reviewed by the caregiver should never replace professional medical judgment
AI suggestions are advisory only:
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Care Plans
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Lucille helps organize:
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Daily care
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Long-term planning
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Caregiver coordination
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Scheduling
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Intervention recommendations
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The caregiver remains responsible for all care decisions.
User ResponsibilitiesYou agree to:
provide accurate information, maintain account security, respect the privacy of care recipients comply with applicable laws verify important recommendations before acting Privacy
Your privacy matters.
Please review our Privacy Policy for information regarding:
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Collected information
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Storage
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Security
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Sharing practices
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Data rights
Protected Health Information:
If Lucille stores healthcare information, it will take commercially reasonable measures to protect that information. Users remain responsible for ensuring they have permission to upload another person's health information.
Family Collaboration:
Lucille allows multiple caregivers to collaborate.
Users are responsible for ensuring only authorized individuals have access to care information.
Third-Party Services:
Lucille may integrate with:
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Calendars
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Pharmacies
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Healthcare provider
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Swearable devices
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Transportation services
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Video conferencing
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Emergency notification systems
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Lucille is not responsible for third-party services or their availability.
Payments:
Certain services may require payment.
Fees will be clearly displayed before purchase.
Subscriptions automatically renew unless cancelled.
Intellectual Property:
All software, algorithms, designs, graphics, educational materials, intervention libraries, care ontologies, workflows, and AI-generated care frameworks remain the property of ML Excellerated Health inc (MLXhealth).
Users retain ownership of the personal information they upload.
Acceptable Use:
Users may not misuse the platform interfere with security upload malicious software impersonate others violate privacy rights use Lucille for unlawful purposes Availability Lucille strives for high availability but cannot guarantee uninterrupted service.
Maintenance or unexpected outages may occur.
Limitation of Liability:
To the fullest extent permitted by law: Lucille shall not be liable for indirect, incidental, special, or consequential damages arising from use of the platform. Care decisions remain the responsibility of the caregiver and healthcare providers. IndemnificationUsers agree to indemnify Lucille against claims arising from misuse of the platform or violation of these Terms.
Termination:
Lucille may suspend or terminate accounts that violate these Terms.
Users may discontinue use at any time.
Changes to These Terms:
Lucille may update these Terms periodically. Material changes will be communicated through the website or application.
Governing LawThese Terms are governed by the laws of the State of California, without regard to conflict-of-law principles.
Contact Us:
Lucille Email: info@lucille.com